Last updated 18 September 2026
If the workshop is not what you expected, email us within 7 days of buying and we will refund you. You do not need to explain why, and you do not need to prove you didn't use it.
Email info@accelaai.com from the address you bought with, and mention your purchase ID (it appears on your access page and in your access email). We aim to reply within two business days and to process approved refunds within five.
Refunds go back to the card or payment method you used, through Stripe. Your bank may take a few days to show it. If you paid nothing because of a discount code, there is nothing to refund, but tell us anyway so we can fix whatever went wrong.
Your access link stops working and the licence in our Terms ends, so please delete any files you downloaded.
If a file will not download or open, or your certificate or Implementation Guide does not arrive, email us first. Most of these take minutes to fix, and we would rather sort it out than refund you.
This policy sits on top of the rights you have under consumer law in your country, which we do not limit.